Welcome to Ella Export, a B2B platform connecting verified Vietnamese agricultural suppliers with global buyers. Before using our services, please read the following Terms and Conditions carefully to understand your rights and responsibilities when accessing or interacting with our app and website.
All content, images, trademarks, logos, and other materials displayed on the Ella Export app and website are the intellectual property of Ella Export or its authorized licensors.
Any reproduction, redistribution, download, or use of this content without written permission is strictly prohibited and may result in legal action for intellectual property infringement.
By using our platform, users agree to comply with the official payment methods listed on our app or website.
We do not accept any unauthorized payment channels, and all transactions must follow the approved instructions for international B2B trade (e.g., bank transfer, LC, escrow, etc.).
Ella Export respects and protects your privacy.
All personal information provided by users is used strictly for the purpose of fulfilling service-related operations such as order processing, communication, and logistics coordination.
We do not share your personal data with any third party unless required by law or authorized by the user.
As a B2B platform for bulk agricultural transactions, Ella Export provides a clear and fair return policy:
Buyers may request a return or refund within 7 days of product receipt if:
The product received does not match the agreed specifications
The product is defective or damaged upon arrival
All claims must include visual proof (photos/videos) and relevant shipping documents.
Upon validation, Ella Export will coordinate with the supplier to arrange:
Replacement of goods (if available), or
Full or partial refund, depending on the situation.
Ella Export reserves the right to update or change these Terms and Conditions at any time.
All changes will be publicly posted on our app and website and will take effect immediately upon publication.
By continuing to use our services after any update, you agree to be bound by the latest version of these Terms and Conditions.
If you have any questions, feedback, or concerns regarding these Terms and Conditions, please reach out to us at:
✉️ Email: contact@ellaexport.com
☎️ Hotline: +84 937 132 388
Thank you for using Ella Export – The Trusted Gateway for Vietnamese Agri Products!
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